About the organisation
Sector
Healthcare
Size
600 General Practitioners • 1,2 million residents • 5 locations
Challenge
Data hygiene • Control of data • Clear responsibilities
Solution
dgl Business Solution (framework + DAGONGIN software)
Lots of data, little control
Despite a modern data warehouse and BI dashboards, the General Practitioners’ Emergency Post East-Brabant (HAPOB) continued to struggle with:
- Multiple versions of the truth
- Unclear data ownership
- No structural safeguards for definitions and data quality
- Insufficient insight into data access, responsibilities, and GDPR risks
Consequence: data was used, but not fully trusted - both in terms of content and legal aspects.
How this affected the organization
- Teams experienced frustration due to unclear roles
- The MT had insufficient control over data quality, risks, and compliance
- Questions surrounding GDPR, data access, and responsibility were difficult to answer
What was at stake
- Wrong decisions
- Increasing operational pressure
- Compliance risks in a strictly regulated healthcare environment
- Less agility in a rapidly changing healthcare landscape
With dgl, we have achieved stong data control which is crucial for reliable care
Marco Bekkers - Manager finance & control
Why dgl?
A solution that starts from the business, a true business solution and not just another technical tool.
Dgl implemented a Data Governance Framework, supported by the DAGONGIN software. Data governance, data security, and GDPR were approached integrally - not as separate obligations, but as a single coherent foundation.
What dgl delivered
- Automated data ownership
Clear data domains and definitions linked to a current owner and responsible role. Always transparent, always up to date. - One central governance and compliance hub
Governance, definitions, data quality, access rights, and responsibilities clearly organized in one place. - Built-in GDPR assurance
Clear recording of data responsibility, data use, and ownership - essential for audits, accountability, and compliance. - Always up-to-date responsibilities
Job changes and staff turnover are automatically flagged. Ownership and compliance remain accurate. - Simplicity and transparency
Clear business rules, uniform definitions, and insight into who is responsible for what - including security and privacy.
With practical guidance, a robust framework and intuitive software, governance and compliance became part of everyday work, without adding complexity.
The result
Control, trust, and demonstrable compliance
✅ HAPOB now has a robust and resilient data foundation
✅ One version of the truth with reliable, consistent data
✅ Automated and transparent data ownership, always up to date
✅ Structurally guaranteed GDPR and data security, immediately demonstrable
✅ Greater confidence in reports, enabling teams and MT to manage faster and better
✅ Fewer risks, more peace of mind in a complex healthcare environment
The business value
Data is no longer a risk, but a strategic asset.
HAPOB now combines data-driven management with demonstrable compliance - secure, transparent, and fully controllable from within the organization itself.
Are the data issues in this case recognizable for your organization?
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